Contact the Customer Service Center.

For improved service and efficiency, our telephone service has been outsourced to the Customer Service Center, which opened on January 11,2005.

The Customer Service Center handles the following matters:

• Request to start/discontinue water service (* Be sure to notify us 4 or 5 days in advance.)
• Notification of changes such as service user’s name
• Water bill inquiries
• Inquiries about water quality issues such as rusty water
• Report of water leakage onto a street from a water supply pipe

The two offices of the Sakai City Waterworks and Sewerage Bureau shown below handle matters such as water bill payment.

For phone or fax inquires, contact the Customer Service Center. (Please double check the phone/fax number before dialing.)
All calls are recorded for the purpose of confirming the contents of customers’ requests and inquiries to ensure accuracy.
The recorded contents are used to improve our phone service. (The recording is automatically deleted between two weeks and one month after the phone call is made.)

· Business hours of the Sakai City Waterworks and Sewerage Bureau offices are Monday through Friday from 9:00 to 17:30. When these offices are closed, please call the Customer Service Center.

* Including customers in Murodo-cho and part of Fushiya-cho in Izumi City

To visit our offices:

Address	office 1-39-2 Mozuumekita-cho, Kita-ku, Sakai 591-8505
Access map	Approx. 200 m southeast from the Akahata-cho 1-cho intersection on Route 310 Nearest stations Approx. 300 m from Nankai Koya Railway Line, Mikunigaoka Sta. Approx. 300 m from JR Hanwa Line, Mikunigaoka Sta. * Including customers in Murodo-cho and part of Fushiya-cho in Izumi City
Business hours	Mon-Fri: 9:00-17:30 (Closed Saturdays, Sundays and holidays, and year-end and New Year holidays)

* Please double check the phone number before dialing.

Observe the following to use and protect the sewage system properly.